Accessibility
Banking that works for everyone
Our Accessibility Commitment
Eagle State Bank is committed to providing an accessible and inclusive banking experience for all customers, regardless of ability. We continuously work to improve our digital and physical services to meet the needs of people with disabilities.
Digital Accessibility
Website Compliance
Our website conforms to WCAG 2.1 Level AA standards to ensure accessibility for all users
Mobile App Support
Our mobile banking app supports screen readers and has high-contrast modes
Keyboard Navigation
All features are accessible using keyboard navigation for users who cannot use a mouse
Text Alternatives
All images include descriptive alt text for screen reader users
Font Resizing
Text can be resized up to 200% without loss of functionality
Color Contrast
All text meets minimum color contrast requirements for readability
Physical Accessibility
Wheelchair Access
All branches have wheelchair accessible entrances and facilities
Accessible Parking
Reserved accessible parking spaces at all locations
Customer Service
Assistance available for customers with mobility challenges
Audio Assistance
Audio teller systems available at select ATMs
Phone Banking
24/7 phone banking for those who prefer telephone service
Accessible Restrooms
All branches have accessible restroom facilities
Support for Vision & Hearing
Vision Impairment
- Screen reader compatible website and mobile app
- Large print statements available upon request
- High contrast display options
- Accessible video content with audio descriptions
Hearing Impairment
- Video relay service available
- TTY/TDD support for phone banking
- Email and chat support options
- Captioned video tutorials available
Need Accessibility Support?
Our Accessibility Team is here to help ensure you have the best possible banking experience.
📞 Phone: 1-800-ACCESS (1-800-222-3377)
📧 Email: accessibility@eaglebank.com
🕐 Hours: Monday - Friday, 8 AM - 6 PM
Report Accessibility Issues
If you encounter any accessibility barriers on our website, mobile app, or at our branches, please let us know. We're committed to addressing accessibility concerns quickly.
Report an Issue →